How can I diagnose the challenges of my company or business unit?
“Gradually, over the years, I fine-tuned the questions and compiled them into a coherent questionnaire. It’s a powerful tool I call the ‘request for materials,’ or RFM. It’s powerful because, by the time I’d get the RFM answers back, all of the information from those answers would give me roughly ninety to ninety-five percent of what I needed to know in order to design necessary change… In weak business units, however, few if any employees know the unit’s mission or business definition, which answers the question ‘What is your business?’ or ‘What is the nature of your business?’ or ‘What is the essence, function, and purpose of your business?’”
Manage It Right! Chapter 6, Diagnostics